Hear why Lisa, Sr. HR Director at PetSmart, has enjoyed #LifeAtPetSmart for 20+ years

For two decades now, Lisa has been making a positive impact on the HR side of #LifeAtPetSmart. We chatted about her journey along the way and some of the stand-out moments from over the years she's been part of the pack. Read on below to learn more about the lovely, Lisa!

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Tell us a bit about your PetSmart journey—where did you start, where are you now, and how did you get there?

Lisa: I actually started as a temporary associate. I was new to Arizona and connected with a temporary agency during my job search. I was lucky to get my first and only temp assignment here in a staffing coordinator role in what is considered the talent acquisition team today. I was offered a full time role as the staffing coordinator a week later. My current role is the Sr Director of HR Shared Services. The journey has been an incredible one through several different roles within the HR team. I feel it was a combination of great leaders who took the time to teach and/or take a risk on me in a new role and hard work.

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What do you enjoy about your #LifeAtPetSmart?

Lisa: I feel fortunate to be part of a great company. It has been an incredible journey where I personally have learned and have grown a ton and have had the opportunity to work with some incredible people along the way. I love that there is always a challenge and never an opportunity to get bored. I love the retail industry and have always said that I love that there is an “and” with our business because it is more than just sales, it is also about people, families and their pets.

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Any favorite stories or moments from over the years at PetSmart that you’d like to share?

Lisa: There are a ton of great moments and fun stories from the past 20 years and even some challenging ones that I am glad we lived through, but know we learned from. A few that stick out the most:

• being selected as the first and only PHO leadership in excellence award winner and being able to attend circle of excellence

• doing a system cutover on Christmas Day because that was the only day we could take SAP down for a full day because it is the one day of the year that all stores and DCs are closed

• having the support of tuition reimbursement to obtain my Masters in HR

• I remember the incredible milestone of celebrating the one millionth adoption and then being amazed about how quickly we were able to continue to grow those numbers.