Susan's #LifeAtPetSmart - From Managing Stores to Managing Execution of Store Ops

Susan works as Execution Manager, Store Operations at PetSmart and has spent 20+ years within the company. Two decades of #LifeAtPetSmart = a whole lot of fun to look back on. Check out some of Susan's memories below. 😊


"I am honored to have worked at PetSmart for over 20 years now! My #LifeAtPetSmart has been extremely rewarding! I have the same goal every day, and that is to make a positive impact and to unconditionally have PASSION for PETS and PEOPLE!"


- Susan, Manager of Merchandise Execution


Check out Susan as a Store Leader in 2002 and 2003! She says... "My favorite part was working on the weekends for two reasons. First, those were the busiest days when “new” pet parents would come in with their brand new puppies, I loved showing them what they needed to start their puppy off right! The second was having 2-3 adoption groups fill the sales floor with adoptable kittens and puppies and again seeing the joy and journey of a new pet parent after adoption."


Susan helped support a team of project managers for the opening of 500 stores during her 8 years as Manager of New Store Openings/Training! She says, "The best part was developing my team to be the BEST at having high standards and driving efficiencies!"


Teamwork makes the dream work! From her store teams to her team now at the Home Office, Susan says, "#LifeAtPetSmart has always been about the amazing people you meet along the way. The Leaders and teams I have worked with have always supported me in my development as a leader and now as an individual contributor. I feel my contributions are valued. I always strive to put our store teams first and by doing so, you’re sure to make the right decisions. Working with teams that have the same values allows you to make a positive impact on our store teams!


Over two decades of awesome. 🥳 We're so happy that Susan chose #LifeAtPetSmart to build her career and are thankful for the positive impact she makes on a daily basis.




Want to join our team doing Anything For Pets?
View all of our open roles at careers.petsmart.com!
#LifeAtPetSmart