Michael joined PetSmart nine years ago as a Learning Consultant on the Learning and Development team , bringing a background in adult education and training. Today, he’s the Senior Manager of Store Operations Execution, Compliance, and New Stores , helping ensure stores across the company execute merchandising, pricing, and signage — while also overseeing the opening of new PetSmart locations. His move from Learning and Development to Store Operations is one of the milestones

When Lisa joined PetSmart in 2019 as an Assistant Store Leader , she brought with her nearly three decades of retail leadership experience. What she didn’t expect was just how far that experience could take her. Today, Lisa is a Project Manager in Store Operations focused on Business Process Reengineering , helping improve how work gets done in stores across the company. Her career path shows what can happen when curiosity, leadership, and opportunity come together. From the

For more than 40 years, PetSmart has been built on a simple idea: helping pets and pet parents experience more joy together. What began as a retail “mart” has grown into something much bigger—thanks to the people who show up every day to care for pets and the communities that love them. Today, more than 50,000 PetSmart associates across North America  bring that mission to life. In our stores and communities, they help pet parents make the smart choice for their pets through

For people who love animals, the question often isn’t whether  they want to work with pets—it’s how . For Carl, a Professional Dog Bather at PetSmart , the answer started with stepping into the grooming salon and discovering just how rewarding hands-on work with pets can be. Discovering the Salon When Carl began working in PetSmart’s grooming salon, he expected to learn the basics of bathing and caring for dogs. What he didn’t expect was how quickly the role would become some

Some careers start with a plan; others begin with a moment. For Patrick, an unexpected conversation set the stage for a nearly two-decade career defined by growth, adaptability, and purpose. He recalls the early days clearly. “I started my PetSmart journey back in 2007 as a Pet Products Manager and worked my way through roles including Pet Care Manager, Presentation Manager, Operations Manager, Assistant Store Leader, Store Leader, District Leader in the Great Lakes Region, a

Some careers start with a plan. Others begin with a summer job that turns into a 17-year adventure. Sam’s story falls squarely into the second category—and it proves that growth in #LifeAtPetSmart often comes from being open, curious, and willing to take the next step forward. From Teen Cashier to Sr. Associate Relations Manager “ I started as a cashier at my local PetSmart as a teenager, ” Sam shares, “ and now I work as a Sr. Associate Relations Manager .” What began as a w

When you meet someone who radiates passion for people and pets, it’s easy to see why they’ve built a lasting career at PetSmart. That’s exactly the case for Will , who began his PetSmart journey back in 2008 as a Store Leader  in Indiana and is the proud pet parent of his furry companion, Oliver, a 4.5-year-old Malipoo who's full of energy. “I started off in 2008 as a Store Leader for several different locations in Indiana,” Will shares. “In October of 2016, I transitioned i

If you’ve ever been in an interview and heard:  “Tell me about a time when you…”  “Give me a specific example of when you…”    …you’ve experienced behavioral interviewing. These questions aren’t about hypotheticals or what you think  you might do. They’re designed to uncover what you’ve actually done . Interviewers believe the best way to predict future behavior is to study past behavior.    The most effective way to answer is by using the STAR format:  Situation  – Set the s